Terms & Conditions

Terms & Conditions

CAN I REFUND MY ORDER?

Due to the fresh and organic nature of our produce, returns of perishable good cannot be accepted. Should there be an incorrect or faulty item in your delivery we must be informed within 12 hours of the product being received in order to offer replacements or refunds. Images of defective or incorrect items will be required.

CAN I CANCEL?

Customers can cancel orders within a 12 hour ‘grace period’ after booking. Beyond this, we are unable to process cancellations.

If your order is cancelled one month (or more) before the date booked, we will issue a 50% refund. Unfortunately we do not offer refunds for cancellations within one month(s) of the event, only date changes if we are told well in advance and have the availability. If an event needs to be cancelled due to Covid-19 related issues the above still applies. Once a booking has moved, we are unable to move again and if cancelled no refund will be given. Please note that this includes bespoke catering, platter tray and platter box orders.

CAN I CHANGE MY ORDER?

Customers can amend orders within a 12 hour ‘grace period’ after booking. Beyond this, we are unable to process any order changes.

can i hold a date with you?

Due to the high number of enquiries for bespoke grazing displays, we are unable to hold dates.

is your produce available all year round?

As our produce is sourced weekly and garnishes can be seasonal they are subject to availability and substitutions. Although the majority of our menus are fixed there may be slight changes season to season. We may also face supplier issues at times, and so cannot guarantee each and every product. We will always use an alternative or use more of another product to compensate. Please refer to our menus on the website as a guide to what you can expect.

How is your food handled?

When products are received, please keep chilled and consume within 1-2 days. It is the responsibility of the customer to dispose of the food if kept unrefrigerated beyond 4 hours, to comply with UK food standards. By agreeing to our terms and conditions the client is agreeing to dispose of any food after this set time. All That Platters will not be held responsible for any adverse reactions to food consumed after this time.

I HAVE AN ALLERGY, WHAT’S YOUR PROCESS?

Please notify of any allergy and dietary request on the product page when ordering, and we will do our best to adapt our offering to your needs. If you or your guest/clients have a severe allergy please be aware that we cannot guarantee if a product is completely free of traces of the main allergens listed below:

Celery; Cereals containing Gluten (including Wheat, Rye, Barley and Oats); Fish; Eggs; Milk; Lupin; Mustard; Tree Nuts (including Almonds, Hazelnuts, Walnuts, Brazil Nuts, Cashews, Pecans, Pistachios and Macadamias); Peanuts; Sesame Seeds; Soya and Sulphur Dioxide and Sulphites.

WHAT IF NOBODY IS home TO RECEIVE MY ORDER?

Delivery will be attempted  by the driver. If nobody is in, the delivery will be attempted to a neighbour. Failing that, the product will be left in a safe place outside of the address, as it cannot be taken back. All That Platters is not responsible for the product once left with a neighbour or in a safe place.

WHAT IF MY PURCHASE IS A GIFT?

The above terms still apply. 

PLATTER TRAYS

We recommend having our Platter Trays delivered nearer the time they are going to be enjoyed as they don’t fit in domestic fridges. It is important to keep the food somewhere cool out of direct sunlight.

Platter Trays are delivered, although they can be collected if you wish. Platter Trays must be returned to our address within 48 hours of your event. If this is a problem please get in touch and let us know if you need extra time.

Platters Trays come wrapped, and the boards protected by food safety paper. Please wipe down the paper or remove so the try is not returned with old food particles on them. Any trays that are damaged, or not returned will incur a charge/fee applicable to the replacement of the tray size.

SOCIAL MEDIA

Unless our clients/customers explicitly ask us not to use images taken at their event, we reserve the right to use them on our social media platforms.